Home / Frequently asked questions

Frequently asked questions

Answers to common questions.

How do I send a parcel?

Choose a route, enter the parcel and recipient details and confirm the booking. You receive a unique reference and a tracking code.

How is the shipping price calculated?

The price depends on the route and weight. The calculator shows an itemized estimate; the final weight is measured at the warehouse.

Which cities do you collect from?

In Germany: Hamburg, Bremen, Hanover, Bielefeld, Dortmund, Essen, Düsseldorf, Cologne, Frankfurt, Würzburg, Nuremberg, Ingolstadt and Munich. See the coverage page for the full list.

What items can I send?

See the restricted and prohibited items page. If you are unsure, contact us before booking.

How long does delivery take?

The estimate for Germany–Georgia is 8–10 days. This is an estimate, not a guarantee.

How do I track a parcel?

Enter your tracking code on the tracking page. It shows every recorded scan.